Returns & Exchanges

At BEAUEYE (US), we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on unused items in their original packaging.

1

Initiate Your Request

Log into your account or visit our Support Portal with your order number and email address to start the return process.

2

Wait for Approval

Our quality assurance team will review your request within 48 hours to ensure it meets our hygiene and safety standards.

3

Pack and Ship

Once approved, securely pack your items and use the provided prepaid shipping label to send the package back to our fulfillment center.

4

Receive Refund or Exchange

After we receive and inspect your return, your refund will be processed back to your original payment method, or your exchange will be shipped out.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing